Can I feel secure using this site?

Yes. We are committed to protecting your privacy. We use the information we collect to process your order efficiently. We want you to be fully informed about how we guard your privacy, and about how we may use any information we gather about you.

Are my personal details kept private?

Any personal information provided to or gathered at moochiesforkids.co.uk is controlled by Tower and Pinnacle Ltd, Studio 127, 77 Beak Street, London, W1F 9DB. We never make your details available to any third parties without your prior written consent.

Why does Moochies need so much information from me when I order?

When you order, we need to know your name, email address, and delivery address. This allows us to process and fulfil your order. We ask for your telephone number, so we can contact you if there is a query with your order.From time to time we do ask if you want to be kept you up to date with exciting offers and events at moochieforkids.co.uk. We do not send you anything unless you have given us permission to do so.If you have signed up to receive marketing communications from us, and want to change your mind, you can at any time.If you receive emails from us, simply click the ‘unsubscribe' link at the end of any email you receive from us. If you receive postal mailings simply email your name, address and postcode to info@moochiesforkids.co.uk and we will remove you from our mailing list.

I've heard how unsafe the Internet can be – how does elc.co.uk protect my details?

We use the latest technology to ensure that all your personal details remain completely confidential.

If I pay by credit card, does Moochies keep hold of the details?

No. We never store credit card and other payment details.

Will Moochies disclose my information to outside parties?

Moochiesforkids.co.uk may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.We employ other companies and individuals to perform functions on our behalf. These functions include fulfilling orders, delivering packages, sending postal mail and emails, removing repetitive information from customer lists, analysing data, providing marketing assistance and providing customer services.These companies and individuals will have access to the personal information they need to perform these functions, but they may not use it for any other purposes and are required to process the data in accordance with the UK 's Data Protection legislation.We will only provide your contact details to third parties for marketing purposes if you have given us permission to do so. This means you specifically ticked the box in the “Your contact preferences” section of the site when you signed up with us and created your account.

What have I agreed to, by using this site?

By using our Website, you consent to the collection and use by moochiesforkids.co.uk of any information you provide.If we decide to change our privacy policy, we will update the information on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

What about ‘cookies' – how do they affect me?

This website uses cookies.Cookies are pieces of data that are sent from our website to your browser, which may then store them on your computer system. Cookies cannot gather or store personal information. We use cookies to see how our website is used, find out what areas are popular, and then improve the site.This site uses both ‘session cookies', which disappear as soon as you close your browser, and ‘permanent cookies', which are kept on your computer. Neither of these types of cookie stores or gathers any personal information about you.

I've still got questions. Who can I contact?

Moochiesforkids.co.uk welcomes your questions and comments about privacy. Please send an email to info@moochiesforkids.co.uk

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